What to expect from us?
We in RUGRAAGI makes sure we never say no to a customer.
For us, customer demand should be fully filled at any cost. And that’s why we stand out from most of the brands in the market .
From providing essential goods to collecting dry waste, we provide an end to end solution which takes care of our customer as well as our environment.
• Wide range of products, including fresh fruits and vegetables at your doorstep. Apart from flat discounts and offer on grocery items we also have the option to purchase your home essential goods at no cost.
• Yes you heard it right, we provide free ration at your doorstep all you have to do is give away your dry waste like cardboard, newspaper, and plastic, and many more items to us, For which we will provide you rugraagi wallet balance. That you can directly redeem in your grocery bill.
• Assured quality – Fruits and Vegetables are taken at utmost care as they are perishable items. we are also soon going to have in-house organic items.
• Organic items- We are going to provide organic grains, fruits, and vegetables from certified farmers. We will directly procure from farmers and provide to our users.
• Fast and quick delivery response- Our strategy of H.E.A.T delivery assures that delivery of items should be according to the users.
• After-sale service: I guess, one of the main reasons that customers still order with us is because of the response we provide them too after sales also.
Some Personal notes from Team members:
Munish Ji: Never say no to the customer, if you will provide them what they didn’t get in the market they will always remember you that you will help them at the need of the hour.
And yes, this came out true as in lockdown people use to order with us because they were not finding items anywhere and only with us.
Aditya: Never argue with the customer . If you politely listen to their grievance they might pay you after returning the item.
Yes, this strategy worked. many customers got angry due to strictness by police for the delivery option, but we managed too.
Jatin: Delivery should always be on time. Whether you have had lunch or not, you need to manage delivery.
Nikhil: Completing tasks before the deadline is the only success behind the startup.
And with altogether, we at rugraagi moving further towards our goal.